From chatbots to personalized learning to GDPR compliance, the benefits of implementing a HR Software System â bridging the man-machine gap
Rewind the clock by 30 years and letâs visit the world of HR in the late 80s.
What do you see?
Employees working. Managers managing. Communication mostly comprised of insincere compliments passed from the workforce to the top management.
Occasional bonuses that donât make anyone feel better. And of course, the HR department acting as the gate-keeper to the decision makers.
They are the ears of the C suite. And they do not encourage candid conversations.
Reads dramatic but it is an honest snapshot of what Human Resources started out as.
The disciplinarians to keep recalcitrant workers in line. And the tools they used â the HR solutions â assisted them in wielding this power, keeping employees deprived of the right to transparency.
In 2018 the scenario has been flipped on its head. Today businesses clamour for talent. The war to attract and retain individuals who display traits like responsiveness, innovation and initiative is real and it is not going to end anytime soon.
In response Human Resource platforms have also evolved. The focus has shifted from maintaining data and keeping power contained for the sole benefit of the company âbossesâ to an open and engaging environment where people analytics is rapidly growing in scope.
The role that HR tools are taking on is more than âimproving productivityâ or âsorting informationâ.
Human Resource solutions are now the bridge between man and machine.
They have the ability to gauge human sentiment, overview people performance and seamlessly marry the betterment of talent with the ultimate growth of organizations.
With the new generation of HR functionalities, the vastly misunderstood Human Resource department is spearheading strategic thinking to cultivate competencies, set the vision for the work force of the future and make the most of teams that are culturally diverse.
The organization of the future is a hotly debated topic.
88% of businesses believe that building an organization that can adapt to the trends of tomorrow is critical.
And an organization of the future is possible only when it is supported by the technology of the future. Technologies that leverage both the subjective decision making of humans and the objective power of machines.
- Artificial Intelligence (AI) in its broadest sense is laying the foundation for an HR landscape where response to external changes is fast and effortless and internal threats are identified and eliminated, without creating a culture of constant supervision.
- One branch of AI, in particular Machine Learning (ML) is making vast inroads where boosting the productivity of the workforce, the HR department personnel and the entire organization is concerned. ML is integrated in virtual assistants and chatbots that are removing the need for middle-men and handing the ability to manage work-life balance directly to talent.
1) Fostering Employee Intimacy & Empowerment
The acronym EI has been around for a while now. It started out as Emotional Intelligence. But in HR, EI has come to stand for Employee Intimacy. Yes, the HR department is a strategic partner to the C suite. But the HR department needs to be responsible for creating a sense of belongingness and safety where team members feel that Human Resource has âgot their backâ. That it isnât just the channel to report discrepancies and inefficiencies to the management.
This is a key element in making groups thrive, according to the research conducted by Google.
Hand-in-hand with intimacy comes empowerment.
When an organization is âintimateâ with its talent, trust building is an automatic pay-off. Mistrust canât exist along side authenticity and transparency.
Employees go from being 9 to 5 workers to significant contributors who sense tensions and turn them into projects that improve operations.
Giving them the freedom to choose their work hours or book their own holidays, without buy in from HR managers is a huge step in the direction of reinforcing their value and keeping them on the same page as the company OKRs.
Where do HR systems figure in the scheme of things?
- Tools with advanced language processing and predictive capabilities can launch anonymous polls to gauge the opinion, sentiments and inputs of employees, sort them into logical categories and point out future possibilities based on what the pulse of the work force is saying in the present.
- These tools also gather recommendations and suggestions from employees, rank them on the basis of robustness and validity and bring them to the attention of the management.
Since the hierarchy is dissolving in companies as we speak, talent is moving away from just being the channel of execution to being an indicator of whatâs not working behind the scenes and how it can be fixed.
- Machine learning and Artificial Intelligence take on the most human friendly form in chatbots and virtual assistants. Progressive HR systems like CakeHR boast bots that integrate with team messaging platforms and respond to specific commands.
The bots book leaves, schedule meetings, translate time zones, recommend learning resources by role and give employees everything they need to feel empowered, independent and in-control.
2) Initiating a Shift from Performance Reviews to Performance Consulting
I think we can all agree that performance reviews donât work. Mostly because they treat evaluation as a one-time, one-way, disengaged task that ends with an uninspired dialogue between employee and manager.
One of the top HR trends for 2015 was performance consulting. And not surprisingly, it will be on the radar of HR specialists for the next decade.
The changes that are happening are all pervasive.
- Performance is now viewed as something that is not as easy to judge as deliverables on time. A lot goes on behind the scenes which if not accounted for may leave quiet, hard working talent in the shadows.
- Performance reviews donât play nice with integration and collaboration. This is the reason why the term âconsultingâ is being used to phase out reviews.
Going off of the discussion around employee empowerment, performance consulting is less about stamping a grade on a report card and more about removing productivity roadblocks, equipping talent with resources to evolve, role-fit and identifying the potential for leadership.
HR systems support this goal with their ability to have an open API and speak with all the platforms that are testament to employee productivity.
Importing task completion, due date adherence, prioritization and execution data from project management tools and using them to remove biases like assuming the employee with the most completed deliverables is necessarily the âbestâ are proving instrumental in the building of HR-talent trust.
HR systems are also embracing innovation in Learning Management Systems to cement the consultative approach to performance.
Corporate learning is no longer âone size fits allâ.
Instead the vast databases of employee preferences, strengths and aspirations owned by HR platforms are being leveraged to design completely personal growth journeys where relevant content can be consumed in various formats, across a variety of channels â including hand held devices and through chatbots.
3) Learning in Real Time
Transformative, real time learning is one of the ways in which HR systems, in particular Learning Management Systems, are looking to support an organization where employees can be rapidly upskilled in response to changing external factors or to capitalize on ephemeral opportunities.
According to the HR Trend Institute, learning in the companies of tomorrow must be collaborative, bite-sized and just in time to leave a lasting impact and do justice to the investment in content.
Micro-learning platforms like Zunos are tailored to meet the needs of both SMEs and enterprises in this regard with features like gamified leader boards, customized self-paced or instructor led courses and the ability to consume content across multiple platforms. Even disruptive technologies like Augmented Reality (AR) have shaken hands with HR systems and LMS alternatives to engage employees and bridge the skills gap by simplifying complex activities, thereby ushering in the 3*3 cross training model.
4) Identifying Nodes, Peripherals and Brokers
Organizational Network Analysis isnât ubiquitous yet. But if a company wants agility and it wants to make the most of its own people, ONA is a non-negotiable development.
Through Organizational Network Analysis, social profiles of employees, organizational interactions and acquaintance circles are all taken into account to identify key players who can pass on company news to the widest network of influencers (nodes) or expedite the sharing of ideas and knowledge (brokers).
On the other hand, ONA can also put the spotlight on exceptional yet introverted individual performers (Peripherals). People who can benefit the entire company if they interact with team members and pass on their expertise.
The result of this exercise â incredible organizational efficiency.
HR systems are the inevitable hub of ONA. They hold insights into work patterns, social profile data and performance evolution for employees which can be visualized to assist advanced network analysis.
5) Improving Retention
Retention isnât a revolutionary concept. HR systems have been built to achieve this objective for a while now.
But thanks to the use of Artificial Intelligence in candidate screening, the concept of how retention works has been re-defined.
Machine learning with HR can launch automatic âscrapingâ of websites like LinkedIn to zero in on profiles that have particular keywords in them.
Custom algorithms crafted to meet hiring needs and company values can automatically reject up to 80% of prospects who fail to pass a threshold score. Unilever has put this to the test, conducting three rounds of ML assisted interviews to present only the best applicants to Human Resource personnel.
Bringing the right people onboard who are a good competence and culture match is half the retention battle won. The other half is entrusted to positive measures like intimacy and empowerment!
6) Focusing on Outcome, Not Department Size
As the focus shifts from middle men who are responsible for outsourcing or scraping information to HR specialists who have the chops to structure an organization of the future, most departments will shrink in size.
Automation of repetitive tasks and the use of artificial intelligence and machine learning to introduce predictive capabilities obviate the need to have Human Resource employees who do not contribute to strategy and are entrenched in mundane execution.
At the end of the day objectives will still be met. But thanks to sophisticated HR systems, theyâll be met by a man-machine interface thatâs exponentially more productive than the departments of old.
7) Protection Through Security & Privacy
Privacy is an extremely sensitive topic right now â especially with the instatement of the General Data Protection and Regulation (GDPR) act. It went into effect on 25thMay 2018 and the world of data processing as companies knew it changed overnight.
While marketing departments have scrambled to ensure that they donât violate the rights of EU traffic, HR personnel have had to fight the same fight when it comes to employee information.
Most companies store:
- Financial records
- Medical records
- Device related information like IP addresses
Which fall under the tab of Personal Information (PI). The GDPR says that organizations must process this data in a transparent, fair and lawful manner. And a few implications of the mandate are:
- Deleting employee records if they donât serve an imminent purpose
- Ensuring the best possible security and encryption for employee records (including storing them on servers in the EU if the employees are EU citizens)
- Allowing employees the right to view the full range of data businesses have on them, without bureaucracy
The mere thought of pulling this off without a robust HR system is unthinkable. Solutions like CakeHR are especially developed to serve organizations around the world, including the EU.
Using a GDPR compliant HR platform is the first step to operating in a privacy conscious talent landscape.
HR systems have come a long way.
Since they are created by technologically savvy vendors who are more open to change and innovation, they have lead the way to the HR of the future for Human Resource departments.
And now through this new focus on merging the empathy of man (personnel) with the power of machine (AI, ML) a new chapter is being written. One where:
- Employees will be trusted, empowered and valued
- Efficiency and performance will be all about journeys, instead of the destination
- Talent will be tapped in ways never thought of before
- Hiring and retention will revolve around starting right
- The focus will be on key HR objective outcomes, instead of department size
- Employee privacy and data security will cease to be an after thought
Are you ready?
Trina đ
There is a subtle difference between a good and a great HR management software. Know how we deliver nothing but âGreatâ by starting your 14-day free trial at CakeHR!
